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Since 1997 we've been passionate about doing what's best for our clients, working with only the top certified technicians in your market.
Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.
Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.
Third-party maintenance is an alternative to traditional original equipment manufacturer (OEM) warranty and post-warranty support. Third-party maintenance (TPM) is a support service provided by an organization other than the original equipment manufacturer (OEM). TPM can provide significant cost savings while maintaining or even improving service levels. For example, you can bring in a third-party service provider to support IBM, Dell EMC, HPE or Cisco equipment in your data center instead of OEM service.
OEM service is the traditional standard of support in most data centers, but the third-party service solution continues to gain popularity. Keep reading to learn why third-party hardware maintenance is preferred for data centers and about the benefits of third-party IT support. To better understand what third-party maintenance is or is not, let’s look at OEM maintenance.
Exceptional service since 1997. We're here to stay.
Save up to 70% annually on your maintenance contracts.
We are passionate about delivering a seamless service experience.
We approach each client engagement as a long-term partnership, not just a transaction.
We support all leading OEMs, including IBM, Dell EMC, HPE, and Cisco.
TPM can save you up to 70% on your maintenance budget compared to support from the original equipment manufacturer. The longer the term of coverage, the higher the likelihood that your policy will be void prematurely. Even if it is not possible to tie a third-party maintenance contract to specific equipment, it still allows you to take advantage of it once your first post-warranty renewal. Many Third-Party Maintenance Pro clients reduce their OEM support fees to save time and money and make space in their budgets for bigger IT investments.
With TPM, you can tailor a support solution that meets your specific needs. TPM providers offer various coverage options, so you can choose the level of support that’s right for your business. In addition, TPM contracts are often shorter in duration than OEM support agreements, giving you more flexibility to adjust your coverage as your needs change.
TPM providers are laser-focused on delivering world-class customer service. They staff their support teams with highly-skilled engineers familiar with a wide range of products and technologies. This allows them to provide more individualized attention and resolve problems more quickly. In addition, TPM providers typically have access to a larger inventory of replacement parts, so you’re less likely to experience delays in getting your equipment back up and running.
TPM providers offer various services that can help you keep your equipment running at peak performance. For example, many providers offer remote monitoring and proactive support services to help you identify and resolve problems before they result in downtime.
TPM gives you more control over when you upgrade your equipment. With an OEM support agreement, you’re typically required to upgrade to the latest version of the software or hardware when it’s released. This can be a problem if you’re not ready to switch or if the new release is not compatible with your existing system. With TPM, you can choose when to upgrade to avoid the hassle and expense of upgrading before you’re ready.
The main benefit of third-party maintenance is cost savings. TPM can save you up to 70% on your maintenance budget compared to support from the original equipment manufacturer.
In addition to cost savings, TPM can provide other benefits, such as increased flexibility, improved service levels, and extended support for end-of-life equipment.
Third-Party Maintainance Pro is a leading provider of third-party maintenance services with over 25 years of experience supporting mission-critical hardware. We are a team of support professionals passionate about helping our customers, and have a proven track record of providing superior service that saves our customers money. We staff our support team with highly-skilled engineers familiar with a wide range of products and technologies. Our team of engineers is highly experienced and certified by all leading OEMs. We offer 24/7/365 support and 4-hour on-site response times.
We’re here to help you get the most out of your data center equipment. Contact us today to learn more about our services or to request a free quote.
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